Contact Support
Need help with image uploads, STL generation, 3D previews, downloads, billing, or credits? Send us the details and we will help you troubleshoot.
Get in Touch
For product feedback, feature requests, partnership inquiries, billing questions, or technical support, email us at support@imagetostl.pro.
- Email:
- support@imagetostl.pro
- Response time:
- Usually within 1-3 business days
- Support covers:
- Dúvidas sobre conta, faturamento, saldo de créditos, erros de envio, gerações com falha, download de STL e prévia 3D
- Refund requests:
- Include your account email, order number if available, and the reason for the request
Common Support Questions
Answers to common account, generation, and billing questions.
How do I start generating an STL model?+
Create an account, upload a supported JPG, JPEG, PNG, or WEBP image, choose a generation mode, preview the 3D result, and download the STL file.
Which files are supported?+
Image generation supports common image formats such as JPG, JPEG, PNG, and WEBP. Format conversion supports enabled 3D formats such as OBJ, GLB, and FBX where available.
How many credits does generation use?+
Fast image-to-STL generation starts at 2 credits. Standard and Advanced modes use more credits, and optional features may add credits. The cost is shown before generation starts.
What should I do if generation fails?+
Failed generation tasks may return credits automatically. If credits were not returned or the result looks wrong, email support with your task ID and account email.
Can I request a refund?+
Email support with your account email, order number, and reason for the request. Refunds are reviewed according to the Refund Policy and processed through the original payment method by Creem if approved.